Check here first to see if we can answer your question.
What is the delivery schedule at holiday times?
Only at Christmas and New year may the delivery times change.
Can I phone in an order for the Online Shop?
Orders can only be made and paid for through the Online Shop as payments are made through a Secure Server (SAGEPAY).
Can I collect orders from the Factory Shop?
All the orders that are processed Online are despatched directly from our Warehouse and delivered to your address. Why not save the carriage charge and come directly to our Factory Shop where you will find all the items you can see here plus much more.
Can I buy An Item from the Online Shop that is not listed?
Only items on the Online Shop can be purchased. Out of Stock items are removed from the shop until new stock arrives.
Can we deliver next day?
Because orders are dealt with in strict rotation we do not offer next day delivery.
What is the delivery time?
Normally, for England, Wales, Scotland (Highlands and Lowlands) 3 to 5 working days, but please allow 14 days before contacting us if the order hasn't arrived.
Normally, for Scottish Islands, Isle of Man, Isle of Wight, Jersey, Guernsey, Northern Ireland and the Republic of Ireland 5 to 7 working days, but please allow 21 days before contacting us if the order hasn't arrived. Delivery times may be extended at some holiday times. (See Below)
Can I pay with a cheque?
We only take Debit or Credit Cards on the Online Shop, but we do accept payment by cash, debit card and credit card if you visit our Factory Shop.
Can I add to my order after completing the transaction?
Once the transaction is completed nothing can be added to the order.
Are the Online Special Offers available at the Factory Shop?
The Online Special Offers will only be online. But there are other offers at the Factory Shop every month too!!!!
Is there a Loyalty Scheme?
By buying multiple quantities from many of our product ranges substantial discounts are available.
If I buy in bulk do I get a discount?
On many items there is a discount for buying a larger amount. It will be stated on the respective pages so have a look and see what you can save. Alternatively why not take advantage of our bulk packs which represent MEGA savings!
Do You Supply Schools?
We supply schools all over the country and have an Online Schools Catalogue up and running. If you would like to request a login or would like us to send you a copy of Our Educational Supplies Catalogue please email us with your name, school name and school address. Email