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Useful Information

Below you will find the key points applicable when ordering from us for full terms & Conditions click here


Minimum Order Amount

There is a minimum order value of £24.00 (£20.00+VAT) (excluding any applicable carriage charges).

Returns
We must be notified of any defect in the quality or condition of the Goods within three working days of receipt of the Goods.
PLEASE CONTACT US BY E-MAIL OR TELEPHONE.


We will make arrangements with you for replacement/return.

PLEASE DO NOT RETURN DAMAGED GOODS WITHOUT CONTACTING US FIRST. CARRIAGE COSTS WILL NOT BE REFUNDED ON FAULTY GOODS RETURNED WITHOUT PRIOR AUTHORISATION.


Delivery Costs

For delivery addresses in England & Wales there is a flat rate charge for carriage of £9.54 (£7.95+VAT) for orders below £150.00 (£125.00+VAT); above this amount orders are carriage paid.

For delivery addresses in Scotland (Lowlands) there is a flat rate charge for carriage of £11.99 (£9.99+VAT) for orders below £150.00 (£125.00+VAT); above this amount orders are carriage paid.

For delivery Addresses in Scotland (Highlands) there is a flat rate charge for carriage of £15.00 (£12.50+VAT) for orders below £150.00 (£125.00+VAT); above this amount orders are carriage paid.

For delivery Addresses in Scotland Islands, Isle of Man, Isle of Wight, Jersey, Guernsey and Northern Ireland there is a flat rate charge for carriage of £18.00 (£15.00+VAT).

For delivery Addresses in the Republic of Ireland there is a flat rate charge for carriage of £30.00 (£25.00+VAT).

Deliveries are made to all of U.K., Isle of Wight, Isle of Man, Jersey, Guernsey and the Republic of Ireland only.


Delivery Times
For England, Wales & Scotland(Highlands and Lowlands) Delivery of Goods will normally be made within 3-5 Working Days of receipt and acceptance of your order by us.

For Scottish Islands, Isle of Man, Isle of Wight, Jersey, Guernsey, Northern Ireland and the Republic of Ireland Delivery of Goods will normally be made within 5-7 Working Days of receipt and acceptance of your order by us.

Deliveries shall normally be made between 8.30 am and 6.00 pm on any Working Day.
Orders received by us after 5.00pm on any Working Day are deemed to have been received by us the following Working Day.

Orders received at Weekends, during Bank holidays or during Factory Closure (or any other period as indicated on this Website from time to time) are deemed to have been received by us on the following Working Day.


Delivery Coverage
Deliveries are made to all of U.K., Isle of Wight, Isle of Man, Jersey, Guernsey and the Republic of Ireland only.

Damage Notification
We must be notified of any defect in the quality or condition of the Goods within three working days of receipt of the Goods. PLEASE CONTACT US BY E-MAIL OR TELEPHONE FIRST.

Security
When buying products from us online you will notice that SAGEPAY, our payment provider, has introduced a security procedure in the checkout process. This is the so called "verified by Visa" or "MasterCard secure code". This is part of new UK banking requirements to make your online purchases even more secure. If your card is not yet registered for online shopping you will be referred to your bank to register login information. This is a secure process handled within the banking system which will only be required once and should take no longer than one minute.

Accepted Payment Types
We accept payments by Maestro, Electron, MasterCard, Visa, Solo, or Delta. All transactions are processed using a secure server currently SAGEPAY. We do not hold or have any access to any information, personal or otherwise, relating to Credit or Debit Cards.

Colour Matching
Colour matching of products from photographic images or otherwise, which are contained on this or any other website, belonging to us cannot be guaranteed and should be considered as representative only.
Due to a continual programme of product improvement by us we reserve the right to amend, update or change shades and/or colours of products as necessary.


Holiday Times
Our Factory Shop is open six days a week (except Christmas Day & Boxing Day). We despatch orders promptly but there may be a slight delay during certain holiday periods as we are reliant upon external carriers. These periods are Easter, Bank Holidays and over Christmas & New Year.

Copyright and other intellectual property rights

All content included on the Website and in the Catalogue such as text, graphics, logos, buttons, icons, images and software is the property of Alexander Paper Supplies or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The Buyer may not systematically extract and / or re-utilise parts of the content of the Website or the Catalogue without the Seller’s express written consent, save that it may print out, or otherwise electronically copy, one or more sections of the Website or Catalogue for the express purpose of placing an order with the Seller.