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Our Contact details:
Alexander Paper Supplies
The Art Centre, Marshfield Bank Industrial Estate Middlewich Road, Crewe Cheshire CW2 8UY United Kingdom
Phone: 01270 842021
Email: sales [at] alexanderpapersupplies [dot] co [dot] uk
Vat No. 655 9941 83
TERMS AND CONDITIONS OF SALE ALEXANDER PAPER SUPPLIES ONLINE SHOP
All the content on this site is Copyright Alexander Paper Supplies 2015. All rights reserved.
CONDITIONS means the terms and conditions of sale set out in this document as may be amended in writing from time to time and any special terms and conditions agreed in writing by the Seller.
BUYER means the person, company, partnership or other entity that buys or agrees to buy the Goods from the Seller.
SELLER means Alexander Paper Supplies, Dagfields Craft Centre, Crewe Road, Walgherton, Nr. Nantwich, Cheshire, CW5 7LG.
GOODS means the items which the Buyer agrees to purchase from the Seller from time to time.
CONTRACT means a contract between the Seller and the Buyer for the sale and purchase of Goods in accordance with these Conditions.
BUSINESS means the business carried out by the Buyer at the date of the Contract.
DELIVERY DATE means the date specified by the Seller when the Goods are to be delivered, or the date on which delivery takes place, whichever is the later.
DELIVERY ADDRESS means the location specified in a Contract for the delivery of Goods ordered by the Buyer.
WEB SITE means any web site owned or operated by the Seller and/or any URL owned and used by the Seller.
WORKING DAY means any weekday on which banks and other financial institutions in the City of London are open for business.
MINIMUM ORDER VALUE means the minimum order value accepted by the Seller before a contract can exist (Currently £24.00 (£20.00+VAT) but excluding Post and Packing)
CARRIAGE CHARGE An amount paid by the Buyer for delivery of Goods to a Delivery Address specified by the Buyer.
1) Conditions Applicable
1.1 These Conditions shall apply to all Contracts to the exclusion of all other terms and conditions, including any terms and conditions which the Buyer may purport to apply under any purchase order, confirmation of order, or similar document.
1.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Conditions. Such orders shall not be deemed to have been accepted by the Seller until such time as the order has been processed through the Seller's order processing system.
1.3 Any order placed through the Seller's website which receives a confirmation in written, verbal or electronic format merely indicates receipt of your order but does not indicate that a contract exists between us and any such order shall not be deemed to have been accepted by the Seller until such time as the order has been processed through the Seller's order processing system.
1.4 Any Buyer or any employee, agent or officer of the Buyer who enters into a Contract with the Seller on behalf of the Buyer shall be deemed to have the requisite authorisation to enter into such Contract. In the event that such authorisation is absent the Buyer and/or its successor shall remain liable to the Seller for any payment due under the Contract.
1.5 In the event of a change in ownership of the Business the Buyer shall remain liable for any payment due under the Contract unless otherwise agreed in writing with the Seller.
1.6 Any variation to these Conditions, and any Contract, shall be inapplicable unless agreed in advance in writing by the Seller.
1.7 Quotations issued by the Seller, whether on the Website or otherwise, do not constitute an offer by the Seller to supply the Goods referred to therein.
1.8 The Seller reserves the right to refuse to supply an individual or company at any time for any reason.
2) Deliveries and Packaging Costs
2.1For delivery addresses in England & Wales there is a flat rate charge for carriage of £4.99 (£4.16+VAT) for orders below £108.00 (£90.00+VAT); above this amount orders are carriage paid.
For delivery Address's in Scotland(Lowlands) there is a flat rate charge for carriage of £9.00 (£7.50+VAT) for orders below £150.00 (£125.00+VAT); above this amount orders are carriage paid.
For delivery Address's in Scotland(Highlands) there is a flat rate charge for carriage of £15.00 (£12.50+VAT) for orders below £150.00 (£125.00+VAT); above this amount orders are carriage paid.
For delivery Address's in Scotland Islands, Isle of Man, Isle of Wight, Jersey, Guernsey and Northern Ireland! there is a flat rate charge for carriage of £18.00 (£15+VAT)
For delivery Address's in the Republic of Ireland there is a flat rate charge for carriage of £30.00 (£25.00+VAT)
Deliveries are made to all of U.K., Isle of Wight, Isle of Man, Jersey, Guernsey and the Republic of Ireland only.
2.2 Delivery, packing charges and minimum order value are displayed on the Seller's web site. These are subject to change and the Seller reserves the right to notify the Buyer of any such change prior to the Delivery Date.
2.3 Any date quoted for delivery of the Goods is approximate only and the Seller shall not be liable for any delay in delivery of the Goods howsoever caused.
2.4 Delivery shall take place by such method as the Seller may decide at its absolute discretion, to the Delivery Destination on or as close to the Delivery Date as is reasonably practicable in all the circumstances. Deliveries are normally made the Sellers chosen carrier and will require a signature on behalf of the Buyer.
2.5 Delivery of Goods in England, Wales and Scotland (Highlands and Lowlands) will normally be made within 7-10 Working Days of receipt and acceptance of your order by the Seller. Delivery of Goods in the Scottish Isles, Isle of Man, Isle of Wight, Jersey, Guernsey, Northern Ireland and the Republic of Ireland will normally be made within 8-12 Working Days of receipt and acceptance of your order by the Seller. Deliveries shall normally be made between 8.30 am and 6.00 pm on any Working Day. Orders received by the Seller after 5.00pm on any Working Day are deemed to have been received by the Seller the following Working Day. For the avoidance of doubt orders received at Weekends, during Bank holidays or during Factory Closure (or any other period as indicated on this Website from time to time) are deemed to have been received by the Seller on the following Working Day.
2.6. For the avoidance of doubt, the Delivery Date is approximate only, and time shall not be of the essence for delivery.
2.7 Delivery of the Goods shall be deemed to have taken place when they have been delivered to the Delivery Destination and a signature on behalf of the Buyer has been received in respect of the Goods. The Delivery Address that you provide should be one where there is someone to receive the parcel(s) during the delivery hours stipulated. A work address or that of a neighbour can be stipulated if necessary. Although parcels may be left in a place around your property, nominated by you, this is entirely at your own risk and the Seller shall accept no liability for any ensuing loss whatsoever.
2.8 In the event that payment for the Goods has been, or is to be, made through the use of a debit or credit card then the Seller reserves the right to only deliver the Goods to the registered address of the cardholder of that card.
2.9 If, for any reason, the Buyer is unable to accept delivery of the Goods when the Goods are due and ready for delivery then the Seller may, in its absolute discretion, arrange the storage of the Goods and the Buyer shall be liable to the Seller for the reasonable costs (including insurance) of such storage. This provision is without prejudice to any of the Seller's rights in relation to a failure by the Buyer to take delivery of the Goods or pay for them in accordance with the terms of the Contract.
3.1 Where the Goods are sold by reference to the Website then the price of the Goods shall be the price stipulated on the Website at the date of the Contract.
3.2 All prices are fixed at the date of the Contract and will only subsequently be varied by agreement between the parties.
3.3 For the avoidance of doubt, unless otherwise stated prices quoted on the Website are shown per item, the price of the Goods, and all charges, limits or fees referred to in these Conditions are deemed to be inclusive of VAT (or similar tax) at the prevailing rate, which is currently 20%, and exclusive of any other tax or duty relating to manufacture, transport, import or export all of which (if relevant) shall be applicable at the prevailing rate at the Delivery Date.
3.4 All prices quoted on the Website and all charges referred to in these Conditions are in pounds sterling unless otherwise specified, and all payments must be made in pounds sterling unless otherwise agreed in writing by the Seller.
3.5 Whilst the Seller undertakes every effort in order to prevent any errors and / or omissions on the Website, pricing errors may occur. The Seller constantly reviews all prices as part of its order processing system, and in the event that the product's correct price is lower than that stated on the Website then the Seller will charge the lower amount and process the order accordingly. In the event that the products correct price is higher than that stated on the Website then the Seller will, in its entire discretion, either:
a} Contact the Buyer for instructions prior to dispatch of the order; or
b} Cancel the order and notify the Buyer of such cancellation.
4.1 The Buyer shall make payment to the Seller for any orders through one or more of the following mechanisms:
a) Authorised credit card;
b) Authorised debit card;
4.2 In the event that the Buyer makes payment for the Goods through either an authorised credit card or an authorised debit card then whilst the Seller shall use all reasonable precautions to protect and maintain secure the details of such credit or debit card, the Seller shall not be liable for any losses incurred or sustained by the Buyer howsoever caused. In the event that the Buyer discovers that any Goods have been ordered and paid for by persons unauthorised by the Buyer using the Buyer's credit or debit card then the Buyer undertakes to inform the Seller, the card issuer and the Police of such unauthorised usage as soon as is reasonably practicable, and authorises the Seller to comply with all reasonable enquiries of the Police or the card issuer in relation to the unauthorised usage.
4.3. The Seller accepts payments by Maestro, Electron, MasterCard, Visa, Solo or Delta. All transactions are processed using a secure server currently SAGEPAY. The Seller does not hold or have any access to any information, personal or otherwise, relating to Credit or Debit Cards.
4.4. The Seller does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
5) Returns Policy
5.1 Under the EU Distance Selling Directive your rights as a consumer to return goods are protected and you are entitled to a "cooling off period" during which you can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made. The cancellation period ends on the expiry of the period of seven working days beginning with the day after the day on which the goods are received.
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5.2 Any carriage/postal costs incurred under the provision of Clause 5.1 shall be born by the Buyer. Any Goods returned by the Buyer under the provisions of Clause 5.1 must be in their original packaging and suitable for resale. For your own security we recommend that a "Proof of Postage" be obtained if returning Goods via the Post Office.
5.3 In the event that the Buyer cancels the contract under Clause 5.1 after the Goods have been despatched by the Seller but BEFORE arrival at the Buyers premises then upon arrival at the Buyers premises the Buyer should refuse delivery of the Goods. If the Buyer accepts delivery of the Goods then they will be liable for any cost associated with the return of the Goods in accordance with Clause 5.2.
5.4 The Seller must be notified of any defect in the quality or condition of the Goods within three working days of receipt of the Goods by the Buyer. PLEASE CONTACT US BY E-MAIL OR TELEPHONE IN THE FIRST INSTANCE. The Seller will make arrangements with the Buyer for the return of the Goods, replace or refund damaged goods and will retain absolute discretion to choose whether to refund or replace any or all Goods. The seller will at its absolute discretion pay the costs of returning your Goods. PLEASE DO NOT RETURN DAMAGED GOODS WITHOUT CONTACTING US FIRST. Carriage costs will not be refunded on faulty goods returned without prior authorisation.
5.5 In the event that Goods arrive in a damaged or faulty condition and the damage is obvious upon delivery and without opening the parcels then this should be stated by the Buyer, or his/her agent, on the carrier's delivery note when signing. In the event that the Goods are signed for "in good condition" and there is damage that is clearly the fault of any delivery agent then the Seller reserves the right to reject any and all claims for damage and/or shortage.
5.6 The Seller reserves the right to cancel any Contract at any time before the Goods are delivered. On giving such notice the Seller shall promptly repay to the Buyer any sums paid in respect of the Goods less an administration fee. Without prejudice to the limitation of liability under Clause 9, the Seller shall not be liable for any loss or damage whatever arising from any cancellation in accordance with this clause.
5.7 All refunds shall be credited to the Buyer in accordance with Clause 5.8 below.
5.8 Any monies due to the Buyer by the Seller as a result of any return of Goods under this Clause 5 shall be refunded within 30 days of receipt by the Seller of the returned Goods through the same method as which payment for the Goods was originally made, save that such refund shall only extend to delivery or insurance charges rendered in respect of the Goods in the event that the Goods are being returned as a result of breakages or fault. The Seller shall not be liable for any delays in payment caused by the Seller's and/or the Buyer's Bank. Products returned that formed part of a multiple that qualified for an additional discount will be refunded as if the reduced quantity had been ordered; e.g. 10 packs ordered with a 10% discount and 8 packs subsequently returned - refund will be the 10 pack cost less the cost of two packs at full standard price. Where non-faulty Goods are returned when the original order has qualified for free carriage and the total order amount is reduced to less than the free carriage threshold, the refund will be given less the appropriate carriage charge.
5.9 Where the Seller arranges for the return of Goods from the Buyer through the Seller's nominated carrier then the Buyer undertakes to ensure that the Goods are packaged in a manner suitable for safe transportation and are available for collection by the nominated carrier during normal business hours. In the event that the nominated carrier attempts to collect the Goods during normal business hours and is unable to do so (other than at times previously notified by the Buyer to the Seller as being times at which the nominated carrier would not be able to collect the Goods) then the Seller reserves the right to charge the Buyer for the costs incurred through the nominated carrier's inability to collect.
5.10 Return of the goods shall be deemed to have taken place when they have been delivered to the Seller and a signature on behalf of the Seller has been received in respect of the Goods. In the event that the Goods are damaged in transit on their return to the Seller as a result of poor or insufficient packaging on the part of the Buyer, or are not complete, then the Seller reserves the right not to credit or otherwise refund the Buyer in respect of (in the event that the Goods are being returned for a refund), or replace (in the event that the Goods are being returned for the purposes of replacement), such damaged Goods.
6) Product Availability/ Suitability
6.1 In the event that the Buyer orders a product, which is unavailable, for whatever reason, then the Seller at its absolute discretion reserves the right to contact the Buyer to offer to:
a) Supply a suitable alternative product; or
b) Make a partial shipment of the remainder of products ordered by the Buyer.
6.2 The Buyer is under no obligation to accept either of the alternatives in sub-clauses 6.1.a or 6.1.b, and may, in its absolute discretion cancel the entire order. In the event that the Buyer accepts either of 6.1(a) or 6.1(b) then this shall be treated henceforth as a new contract.
6.3 In the event the Buyer cancels the contract under Clause 6.2 the Seller shall return monies paid by the Buyer in accordance with Clause 5.8.
6.4 The Seller shall not be liable for failure to supply the Goods in the event the Buyer chooses to cancel the order under Clause 6.2.
6.5 The suitability or otherwise of the Goods for any specific purpose cannot be guaranteed by the Seller and the onus is wholly upon the Buyer to conduct his/her own tests on any products bought to establish suitability.
6.6 Colour matching of products from photographic images or otherwise, which are contained on this or any other website, belonging to the Seller cannot be guaranteed and should be considered as representative only. Due to a continual programme of product improvement by the Seller and his suppliers the Seller reserves the right to amend, update or change shades and/or colours of products as necessary. The Seller cannot be held liable for any loss or consequential loss whatsoever due to variation in shade/colour of any Goods bought in separate transactions from this Website or the Sellers Factory Shop. All measurements are approximate.
6.7 Goods ordered by the Buyer as a replacement for Goods ordered incorrectly and subsequently returned, to the Seller, will be regarded as a new order and as such shall be made via the Website in the usual way and will attract a Carriage Charge in accordance with the standard Terms and Conditions of purchase.
7) Pricing Errors, Changes, Special Offers, Free Gifts, Savings, or Product Descriptions
7.1 Any special offers specified on the Website may be limited in their quantities and are therefore subject to availability. In the event that there is no further availability of a special offer, then the Seller may, in its absolute discretion, contact the Buyer and offer for sale a similar alternative.
7.2 Any free gifts specified on the Website are subject to availability and the Seller reserves the right to make suitable substitutions without prior notice to the Buyer.
7.3 Any savings (whether actual or percentage) indicated on the Website are calculated by reference to the manufacturer's Suggested Selling Price or List Price and are shown as a guide and are given in good faith.
7.4 Any technical descriptions, measurements, images or other data relating to any products on the Website are for general guidance only and may be subject to alteration by the Seller without prior notice to the Buyer.
7.5 For the avoidance of doubt, and without prejudice to the limitation of liability in Clause 9, the Seller shall not be liable to the Buyer for any inaccuracies, errors, and product availability or otherwise under this Clause 7.
8) Risk and Title
8.1 Risk in the Goods shall pass to the Buyer when the Goods are delivered to the Delivery Destination.
8.2 The Seller accepts no responsibility for any loss, damage or shortage which may occur to the Goods after risk has passed to the Buyer, and in the event that the Buyer has a claim arising in respect of any loss, damage or shortage arising during transit, then such claim should be notified to the Seller within three days of receipt of Goods. The Buyer undertakes in such circumstances to comply in full with the carrier's standard conditions for claims for damage, shortage or loss in transit, and agrees to indemnify the Seller against any loss resulting from a failure to so comply.
8.3 Notwithstanding that delivery may have taken place and/or risk in the Goods may have passed to the Buyer, title to the Goods shall not pass to the Buyer until such time as the Seller has received cleared funds for full payment of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
8.4 Until such time as title in the Goods pass to the Buyer the Buyer shall hold the Goods as the fiduciary agent and bailee of the Seller, and shall keep the Goods separate from those of the Buyer and third parties, and shall keep the Goods properly stored, protected and insured against all normal risks, and identified as the Seller's property, but shall be entitled to use the Goods in the ordinary course of its business (save that such entitlement may be terminated forthwith by notice from the Seller to the Buyer, and shall automatically terminate without notice in the event of an Event of Default.
THE BUYER'S ATTENTION IS DRAWN IN PARTICULAR TO THE PROVISIONS OF CLAUSE 9
9) Limitation Of Liability
9.1 Always subject to the provisions of Clause 9.5, the Seller shall be under no liability to the Buyer in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal working conditions, a failure to follow the Seller's instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller's approval or in the event that the full price (including VAT, delivery, insurance and other charges payable in accordance with the Conditions) for the Goods has not been paid by the due date for payment.
9.2 The Seller, always subject to the provisions of Clause 9.5, shall be under no liability to the Buyer or otherwise be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform any of the Seller's obligations in relation to the Goods if the delay or failure was due to any cause beyond the Seller's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller's reasonable control: -
a) Act of God, explosion, flood, tempest, fire or accident.
b) War or threat or war, sabotage, insurrection, civil disturbance or requisition
c) Acts, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any
governmental, parliamentary or local authority;
d) Import or export regulations or embargoes;
e) Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the
Seller or of a third party);
f) Difficulties in obtaining raw materials, labour, fuel, parts or machinery;
d) Power failure or breakdowns in machinery.
9.3 Where any valid claim in respect of any of the Goods based on any defect in the quality or condition of the Goods or their failure to meet their specification is notified to the Seller in accordance with these Conditions then where the Buyer is dealing as a consumer (as defined in the Sale of Goods Act 1979 (as amended, re-enacted or otherwise modified from time to time) the Seller shall, at the Buyer's sole discretion refund to the Buyer the price of the Goods (or a proportionate part thereof) or repair or replace the Goods (or the part in question) at no additional cost to the Buyer.
9.4 Where any valid claim in respect of any of the Goods based on any defect in the quality or condition of the Goods or their failure to meet their specification is notified to the Seller in accordance with these Conditions then where the Buyer is not dealing as a consumer, then the Seller, at it's sole discretion, be entitled to refund to the Buyer the price of the Goods (or a proportionate part thereof) repair or replace the Goods (or the part in question) at no addition cost to the Buyer.
Upon the Seller undertaking either of the steps in Clauses 9.3 or 9.4 the Seller shall have no further liability to the Buyer.
9.5 Subject to the provisions of Clause 9.7, but notwithstanding any other provision of these conditions, the Seller shall not be liable to the Buyer by reason of any representation or implied warranty, condition or other term or any duty at common law, or under the express terms of these conditions or any contract, for any consequential loss or damage, whether for loss of profit or otherwise, and whether occasioned by the negligence of the Seller, its directors, servants, agents and employees arising out of or in connection with any act or omission of the Seller relating to the supply of the goods or their use by the Seller.
9.6 Without prejudice to the generality of Clause 9.5, but subject always to the provisions of Clause 9.7, the entire liability of the Seller to the Buyer under any one contract shall be limited to the value of the goods under that contract.
9.7 Nothing in these Conditions or any Contract shall be deemed to limit or otherwise restrict the liability of the Seller to the Buyer for any death or personal injury caused as a result of the negligence of the Seller, it directors, servants, agents and employees.
9.8 No guarantee that the Sellers website is free from viruses or other infecting programs is given or implied. When accessing another web site via a link through this one the Seller can accept no responsibility for your experience with the site. Links to other sites are provided for convenience only. You need to make your own decisions regarding your interactions or communications with any other web site.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
10) Copyright and other intellectual property rights
10.1 All content included on the Website such as text, images, logos, graphics, buttons, icons, and software etc. is the property of the Seller or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The Buyer may not systematically extract and/or re-utilise parts of the content of the Website without the Seller's express written consent, save that it may print out, or otherwise electronically copy, one or more sections of the Website for the express purpose of placing an order with the Seller.
10.2 All trademarks, product names, company names, logos and get-ups remain the property of the Seller or their respective owners and may not be used or reproduced by the Buyer under any circumstances whatsoever.
10.3 The Seller welcomes your comments regarding this site. However, comments, feedback, notes, messages, ideas, suggestions or other communications transmitted to the Seller will be treated as non-confidential and non-proprietary. The Seller shall be free to reproduce, use, disclose, and distribute these communications to third parties without restriction. The Seller shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing, and marketing products incorporating such information. Furthermore, you will take all responsibility for the content of your communication and warrant that it does not violate any law, statute, ordinance or regulation or the intellectual property rights of third parties. You agree that The Seller may copy all or part of your communication in any response(s) it makes to you.
11.1 Personal information is only used by the Seller to process orders; such information is only disclosed to third parties for the purpose of order fulfilment. The Seller does not hold or have any access to any information, personal or otherwise, relating to Credit or Debit Cards. Credit and Debit Card transactions are handled by SAGEPAY and no details are stored on our site.
11.2. The Seller do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
12) Export Terms
12.1 The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and for the payment of any duties on them.
13) Re-Sale of Goods
13.1 Any Goods ordered by the Buyer and sold by the Buyer to a third party will cause the Sellers liabilities to cease unless previously agreed in writing with the Seller.
14) General Terms
14.1 These Conditions, and any Contract based hereon, shall be governed by and construed in accordance with the provisions of English law, and the parties hereby submit to the non-exclusive jurisdiction of the English Courts in determining any dispute arising here from.
14.2 No forbearance or indulgence by the Seller shown or granted to the Buyer whether in respect of these Conditions or otherwise shall in any way affect or prejudice the rights of the Seller against the Buyer or be regarded as any waiver of any of these Conditions.
14.3 The Seller reserves the right to sub-contract the whole or any part of any Contract.
14.4 Any provision of these Conditions or any Contract which is, or may be, void or unenforceable shall, to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other provision the contract.
14.5 The provisions of the Contract (Rights of Third Parties) Act 1999 shall not apply to these Conditions or any Contract and any person who is not a party to these Conditions or the Contract shall have no rights under that Act to enforce any term thereof.
14.6 Any notice under or in connection with these Conditions or any Contract shall be in writing and shall be served by first class post or by hand on the party or sent by recorded delivery to the address of the party set out in the Contract or at such other address as may subsequently be notified by one party to the other, and in the absence of any evidence of earlier receipt any notice shall be deemed to have been received if delivered by hand when left at the address for service or if sent by first class post or recorded delivery, on the second day after posting.
14.7 Nothing contained within these Terms and Conditions affects your statutory rights.
© Alexander Paper Supplies 2012
E & OE.