Below you will find the key points applicable when ordering from us for full Terms & Conditions click herePlease do bear in mind that paper and card are heavy products to ship, and whilst delivery prices can sometimes appear high, we do subsidise the cost of shipping on most orders.Minimum order amount
There is a minimum order value of £24.00 (£20.00+VAT) (excluding any applicable carriage charges)Returns / Damage Notification
We must be notified of any defect in the quality or condition of the Goods within three working days of receipt of the Goods. PLEASE CONTACT US BY E-MAIL OR TELEPHONE FIRST We will make arrangements with you for replacement/return.
PLEASE DO NOT RETURN DAMAGED GOODS WITHOUT CONTACTING US FIRST. CARRIAGE COSTS WILL NOT BE REFUNDED ON FAULTY GOODS RETURNED WITHOUT PRIOR AUTHORISATION.Delivery Costs
For delivery addresses in England, Wales & Isle of Wight there is a flat rate charge for carriage of £4.99 (£4.16+VAT) for orders below £60.00 (£50.00+VAT); above this amount orders are carriage paid.
For delivery addresses in Scotland (Lowlands) there is a flat rate charge for carriage of £5.99 (£4.99+VAT) for orders below £60.00 (£50.00+VAT); above this amount orders are carriage paid. For full post codes see here
For delivery addresses in Scottish Highlands there is a flat rate charge for carriage of £15.00 (£12.50+VAT) for orders below £60.00 (£50.00+VAT); above this amount orders are carriage paid. For full post codes see here
For delivery addresses in Scottish Islands, Isle of Man, Isle of Scilly and Northern Ireland there is a flat rate charge for carriage of £15.00 (£12.50+VAT) for orders below £60.00 (£50.00+VAT); above this amount orders are carriage paid.
For delivery addresses in the Republic of Ireland there is a flat rate charge for carriage of £15.00 (£12.50+VAT) for orders below £60.00 (£50.00+VAT); above this amount orders are carriage paid.
Deliveries are made to all of U.K., Isle of Wight, Isle of Man and the Republic of Ireland only.Note: - Different rates apply to deliveries made to schools when ordering direct or via secure login. Please contact us 01270 842021 / login or refer to schools' bulk catalogue for details.Delivery Times
For England, Wales & Scotland (Lowlands) Delivery of Goods will normally be made within 3-5 Working Days of receipt and acceptance of your order by us.
For Scottish Highlands and Islands, Isle of Man, Isle of Wight, Northern Ireland and the Republic of Ireland Delivery of Goods will normally be made within 5-7 Working Days of receipt and acceptance of your order by us.
Deliveries shall normally be made between 8.30 am and 6.00 pm on any Working Day.
Orders received by us after 5.00pm on any Working Day are deemed to have been received by us the following Working Day.Delivery Coverage
Deliveries are made to all of U.K., Isle of Wight, Isle of Man, Isles of Scilly and the Republic of Ireland only.Security
When buying products from us online you will notice that SAGEPAY, our payment provider, has introduced a security procedure in the checkout process. This is the so called "verified by Visa" or "MasterCard secure code". This is part of UK banking requirements to make your online purchases even more secure. If your card is not yet registered for online shopping you will be referred to your bank to register login information. This is a secure process handled within the banking system which will only be required once and should take no longer than one minute.GDPR
The Seller does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. To send newsletters and inform customers of exclusive promotions
d. Only disclose information to third-parties for goods delivery purposes
(unless required under legislation by a relevant Government body)Accepted Payment Types
We accept payments by Maestro, MasterCard, and Visa. All online transactions are processed using a secure server currently SAGEPAY. Due to enhanced security we are unable to take payment over the telephone, thus ensuring that we do not hold or have any access to any information, personal or otherwise, relating to Credit or Debit Cards.Colour Matching
Colour matching of products from photographic images or otherwise, which are contained on this or any other website, belonging to us cannot be guaranteed and should be considered as representative only.
Due to a continual programme of product improvement by us we reserve the right to amend, update or change shades and/or colours of products as necessary.Holiday Times
Our Factory Shop is open Monday to Friday (including Bank Holidays with the exception of Christmas Day, Boxing Day and New Year's Day). There is normally a skeleton staff in most Saturdays and occasional Sundays during busy periods but please check with us before travelling. We despatch orders promptly but there may be a slight delay during certain holiday periods as we are reliant upon external carriers. These periods are Easter, Bank Holidays and over Christmas & New Year. Copyright and other intellectual property rights
All content included on the Website and in the Catalogue such as text, graphics, logos, buttons, icons, images and software is the property of Alexander Paper Supplies or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The Buyer may not systematically extract and / or re-utilise parts of the content of the Website or the Catalogue without the Sellers express written consent, save that it may print out, or otherwise electronically copy, one or more sections of the Website or Catalogue for the express purpose of placing an order with the Seller.